The AI concierge is an AI-powered tool designed to help you explore the New Age Caravans range, understand towing compatibility, and find the right caravan for your needs. This disclaimer explains what the Concierge can and cannot do, and the important limitations that apply to any information or recommendations it provides.
1. What the AI concierge does
Model discovery
Explore the New Age range based on your travel style, budget, and layout preferences.
Towing guidance
Indicative towing compatibility based on your vehicle make, model, and configuration.
Comparison assistance
Compare models, layouts, specifications, and features side by side.
Warranty Q&A
Answer common questions about New Age warranty coverage, service schedules, and the claims process.
Dealer connection
Help you find and connect with your nearest authorised New Age dealer.
Owner support
Service reminders, pre-trip checklists, and troubleshooting guidance for existing owners.
2. Limitations: what the Concierge cannot do
The AI concierge is not a licensed professional adviser. It is an AI tool trained on New Age product data and general caravan industry information. It does not replace the judgement of a qualified caravan dealer, mechanical engineer, licenced weighbridge operator, or financial adviser.
Recommendations are indicative only and depend entirely on the accuracy of the information you provide. New Age Caravans does not guarantee the accuracy, completeness, or suitability of any Concierge output for your specific circumstances.
Towing and weight advice
Any towing compatibility or weight guidance provided by the Concierge:
Is based on publicly available vehicle manufacturer specifications and may not reflect your vehicle's actual configuration, modifications, or condition
Does not account for your specific GVM, GCM, towbar rating, brake controller, or state-specific towing laws
Does not constitute certification or engineering sign-off that a towing combination is roadworthy or compliant
Must be verified independently with your vehicle manufacturer and a licensed weighbridge before towing
Never rely solely on the Concierge for towing decisions. Overloading or incorrectly towing a caravan is dangerous, may be illegal, and may void your New Age warranty and your vehicle manufacturer's warranty.
Pricing and specifications
Prices and specifications provided reflect information at the time of training and may not reflect current pricing or specification changes. Always confirm with your authorised New Age dealer before making any purchasing decision.
Warranty and legal advice
Responses about warranty coverage or consumer rights are for general information only and do not constitute legal advice. Refer to the full Warranty Terms and Consumer Rights pages, or contact New Age Caravans directly.
Finance guidance
Any finance estimates are indicative only and are not a credit quote, credit assessment, or financial product recommendation. Seek independent financial advice before entering any finance agreement.
3. The in-widget disclaimer
Whenever you use the AI concierge, the following notice is shown within the chat so its limitations stay visible throughout your conversation:
AI concierge
AI-assisted · Not professional advice
Important: Recommendations from the AI concierge are indicative only and do not constitute professional advice. Towing compatibility figures depend on your specific vehicle configuration, always verify with your vehicle manufacturer and a licensed weighbridge before towing. Pricing and specs are subject to change. Your rights
4. Data collected by the Concierge
When you interact with the AI concierge, the following data may be collected:
Conversation content including preferences, tow vehicle details, and budget information
Session metadata including timestamps and interaction patterns
Any personal information you voluntarily provide, such as name or email address
This data is handled in accordance with our Privacy Policy. You may use general product discovery without submitting personal information.
5. Liability
Nothing in this disclaimer limits your rights under the Australian Consumer Law. To the maximum extent permitted by law, and subject to those rights, New Age Caravans excludes all liability for any loss or damage arising from reliance on Concierge output, including incorrect towing assessments, inaccurate pricing or specification information, misinterpretation of warranty coverage, or any purchasing or financial decision made in reliance on Concierge advice.
6. Contact us
New Age Caravans Pty Ltd
29 Shirley Way, Epping VIC 3076
Phone: (03) 9305 1714
Email: info@newagecaravans.com.au
Mon–Fri 8am–5pm AEST
ACL s18 (misleading conduct) and s29 (false representations) apply to AI-generated product advice. Privacy Act 1988 (Cth) + APPs apply to session data.
This policy applies to New Age Caravans Pty Ltd and is governed by the laws of Victoria, Australia.