Legal and your rights,in plain English

Under the Australian Consumer Law, if your caravan has a major failure you can choose a refund, replacement, or compensation for the drop in value. These consumer guarantees apply automatically and can't be excluded, restricted or modified by any warranty.

Every new New Age caravan is covered by a 3-year Bumper to Hitch manufacturer's warranty, running from the date of first registration. Appliances and components not manufactured by New Age Caravans are covered by their own manufacturers' warranties. Full terms are supplied in the Owner's Handbook with every new caravan.

Warranty support is handled through the authorised dealer network, so contact your local New Age dealer first. Have your proof of purchase and chassis number (the NA number on your caravan's A-frame) ready, and don't commence repairs before they are authorised.

A deposit confirms your order and its terms are set out in your purchase agreement. Change-of-mind deposits are generally non-refundable, but your rights under the Australian Consumer Law always apply, regardless of what the agreement says.

The AI concierge gives indicative guidance only; it is not professional advice. Always confirm towing figures and tow-vehicle compatibility with your dealer, your vehicle manufacturer, and a licensed weighbridge before towing.

Contact your authorised dealer first, then New Age Caravans Customer Experience if it isn't resolved. We aim to acknowledge complaints within 48 hours. You can also contact external bodies such as the ACCC or your state consumer agency at any time.

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