Cookies are small text files stored on your device when you visit a website. We use them to make newagecaravans.com.au work properly, understand how people use our site, and, where you've opted in, to show you relevant advertising. This page explains exactly what we use and why, and how to control it.
Australian law note: Unlike the EU, Australia does not require a cookie consent banner by law. However, cookies that are linked to an identifiable individual are treated as personal information under the Privacy Act 1988 (Cth). This policy, read together with our Privacy Policy, covers our obligations under the Australian Privacy Principles.
1. What cookies we use
| Cookie / Tool | Type | Purpose | Duration |
|---|---|---|---|
| Session cookie Essential | Essential | Maintains your session as you browse the site. Required for the site to function correctly. | Session (deleted on close) |
| Website platform (Vercel / Next.js) Essential | Essential | Powers the website platform. Necessary for page rendering and content delivery. | Session / Persistent |
| AI Concierge session Essential | Essential | Maintains the continuity of your Concierge conversation during a session. Not used for advertising. | Session |
| Google Analytics 4 (GA4) Analytics | Analytics | Tracks which pages are visited, time on site, referral source, and general usage patterns. Used to improve the website. Data is processed by Google and may be stored on servers outside Australia (including the US). This data includes online identifiers and, where it can identify you, is treated as personal information — see section 4. | Up to 2 years |
| CRM / Lead tracking Analytics | Analytics | Tracks enquiry form submissions and lead source to help us understand which pages generate enquiries. Linked to your enquiry record in our CRM. | Up to 12 months |
| Google Ads / Remarketing Marketing | Marketing | Enables us to show you New Age Caravans advertisements on Google and other platforms after you visit our site, where you have not opted out. Managed via your Google account settings. | Up to 90 days |
| Meta Pixel (Facebook / Instagram) Marketing | Marketing | Enables us to measure the effectiveness of our social media advertising and show relevant ads to people who have visited our site or similar audiences, where you have not opted out via Meta's ad settings. | Up to 180 days |
This list reflects cookies in use at the time of publication. We will update this page if new cookies are introduced. Essential cookies are always active, they cannot be disabled without breaking the site's core functions.
2. What we do not do
We do not sell cookie or tracking data to third parties
We do not use cookies to build personal profiles for sale to advertisers
We do not use cookies to track you across unrelated websites in a way that is not disclosed in this policy
We do not serve third-party advertising within newagecaravans.com.au
3. How to control cookies
You can control and delete cookies through your browser settings. Note that disabling essential cookies will affect how the website functions, some features including the AI Concierge may not work correctly.
Browser cookie settings
Opting out of analytics and advertising cookies
Google Analytics: Install the Google Analytics Opt-out Browser Add-on
Google Ads remarketing: Opt out via adssettings.google.com
Meta / Facebook Ads: Manage via your Facebook account under Settings > Ads, or visit youronlinechoices.com.au
General opt-out: Visit the Australian Digital Advertising Alliance opt-out tool at youronlinechoices.com.au
4. Cookies and your personal information
Where cookies collect information that can identify you, such as your IP address, browsing behaviour linked to an enquiry you've submitted, or advertising identifiers, that information is treated as personal information under the Privacy Act 1988 (Cth) and handled in accordance with our Privacy Policy.
GA4 and advertising cookies may process data on servers outside Australia, including in the United States, subject to the privacy frameworks of those providers. We have taken reasonable steps to ensure these providers handle your data appropriately.
5. Changes to this policy
We will update this Cookie Policy if we introduce new cookies or change how existing ones are used. The updated policy will be posted on this page with a revised date. We encourage you to check this page periodically.
6. Contact us
For questions about our use of cookies or your personal information:
New Age Caravans Pty Ltd, Privacy Officer
29 Shirley Way, Epping VIC 3076
Email: info@newagecaravans.com.au
Phone: (03) 9305 1714
Cookies that collect personal information are governed by the Privacy Act 1988 (Cth) and Australian Privacy Principles. Australia does not currently mandate a cookie consent banner; this policy is intended to meet Australian disclosure obligations.
This policy applies to New Age Caravans Pty Ltd and is governed by the laws of Victoria, Australia. · Privacy Act 1988 (Cth) + Australian Privacy Principles.